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This agreement outlines the details of our services and your responsibilities as our customer. By booking with us, you agree to these terms.
We reserve the right to update this agreement at any time. Changes will be posted here.
Thank you for choosing DSM Detailing — where premium car care meets white-glove convenience. By booking with us, you agree to the terms below, designed to ensure a smooth, consistent, and professional experience for every customer.
. More than 48 hour notice: No fee
. 24-48 hours notice: $50 fee
. Less than 24 hours or no-show : Full service fee (up to $200).
DSM Detailing packages are time-based to ensure fairness across all vehicle types. We complete as much as possible within your booked timeframe. If more time is needed due to vehicle condition or added requests, it’s billed at $50 per 30 minutes with your approval. If declined, we’ll prioritize and finish within the original time. To get the most out of your appointment, share your top priorities with your technician at check-in. Full Detail packages apply to one vehicle only and cannot be split between multiple vehicles — please ensure the correct vehicle is available at the time of service.
Our team may arrive up to 90 minutes after your scheduled time due to traffic or job delays. You’ll receive real-time SMS updates as we head your way. We require access and keys to perform your service, and by booking, you authorize our team to operate and reposition the vehicle if needed. If we’re unable to access or begin the service upon arrival, cancellation or reschedule fees may apply.
At the end of your appointment, we’ll walk you through the results to confirm satisfaction. If you’re unavailable, a 10% gratuity will be added to your invoice to compensate the technician for completing the job without your review. If you have any concerns, they must be reported within 24 hours of service. Concerns raised after this window or refusal to participate in the final inspection will not be addressed.
Payment is due immediately after service by credit or debit card, or cash. Late payments incur a 10% fee plus 0.5% daily interest until paid in full. If you plan to leave during a mobile appointment, please check out with your technician before departing — we’ll continue working on the vehicle as scheduled. By booking, you authorize DSM Detailing to charge the card on file for cancellations, no-shows, or approved service extensions. All sales are final.
For mobile services, we require access to water and electricity at the time of arrival. If these resources are unavailable and the service cannot be completed, up to 100% of the service fee (capped at $200) will be charged.
Vehicles must be picked up within 24 hours of completion unless prior arrangements are made. After 24 hours, a $50 daily storage fee applies. To keep our schedule running smoothly and ensure availability for other clients, we reserve limited indoor space for active appointments only.
We inspect and document visible pre-existing damage before starting service. If any issues occur during your appointment, we will notify you immediately. DSM Detailing’s liability is limited to the amount paid for the service, and we are not responsible for indirect, incidental, or consequential damage.
By booking our services, you grant DSM Detailing permission to photograph your vehicle for training or marketing use unless you request otherwise in writing. This agreement is governed by Iowa law. You confirm you are at least 18 years old and authorized to approve services for the vehicle.
By booking with DSMDetailing, you agree that services are time-based, not checklist-based; you will provide vehicle access and participate in the final inspection; you understand and accept our cancellation, storage, gratuity, and extended service policies; payment reflects technician time and effort, not guaranteed outcomes; and DSM Detailing’s liability is limited to the amount paid.
We’re here to deliver results that match the pride you take in your vehicle — with a service experience just as clean.